You can track your package directly using the delivery tracking link.

You’ll find your tracking number in the order confirmation email or in the “Orders” section of your customer account.

Free shipping on orders over $30.

Order processing usually takes between 24 to 72 hours. Delivery typically takes between 8 to 16 days.

We do our best to shorten these timeframes despite the ongoing health crisis. Our team works hard to ensure you receive your order as quickly as possible, without compromising the quality of our products.

We ship your orders from various international warehouses (United States, Canada, China, and France). As Labu Doll operates globally, our inventory is distributed across multiple fulfillment centers to ensure faster delivery.

This means that orders containing multiple items may be shipped separately. You might receive one item before the others.

Don’t worry if your products don’t all arrive in the same package — the remaining items are also on their way. However, if you haven’t received all your items within 20 business days, please contact us so we can check the status of your shipment.

At Labu Doll, your satisfaction is guaranteed — or your money back. Upon receiving your order, you have a 14-day withdrawal period to request a return.

If you’re not satisfied with your item and it doesn’t meet your expectations, you can return it at your own expense. To do so, please contact us at: labu-doll@contact-shop.com

Once we receive the returned item and confirm its condition (it must be unused and in its original packaging), we will proceed with either a refund or a replacement, based on your preference.

Please note: You must wait until your order has been delivered before initiating a refund request.

You can modify your order within 3 hours of purchase!
Feel free to contact us at: labu-doll@contact-shop.com

Orders can no longer be modified once they have been shipped.

Only requests sent to labu-doll@contact-shop.com will be considered. Please make sure to contact us within 3 hours of placing your order.

If you received a defective or damaged item, please contact us by email at labu-doll@contact-shop.com to report the issue.
Be sure to include photos or videos as attachments with your message so we can process your claim as quickly as possible.

We accept the following payment methods:

– Credit cards (Visa, MasterCard)
– Debit cards (Visa, MasterCard)
– Apple Pay and Google Pay

To ensure maximum security, we use the HTTPS protocol.

The “HTTPS” in our store’s URL reflects the reliability of our services. HTTPS is the secure version of HTTP, protected by SSL/TLS encryption protocols. It is commonly used to safeguard financial transactions on e-commerce websites.

As online retailers, we understand that SSL encryption is essential today. It’s the best way to protect your personal data and shield you from hackers or identity theft.

Visually, SSL protection is indicated by a padlock icon in your browser’s address bar, and by the “s” added to “http,” signaling that the connection is secure.